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Navy Taps General Dynamics to Consolidate IT Help Desk Operations; Leigh Palmer Quoted

General Dynamics‘ information technology business will use cloud-based artificial intelligence to modernize and consolidate the U.S. Navy’s IT help desks under a potential four-year, $136.5 million indefinitely-delivery/indefinite-quantity contract.

Work will focus on building a knowledge-based platform out of the service branch’s Tier-1 service desks to ensure continuous warfighter operations, General Dynamics Information Technology said.

Leigh Palmer, senior vice president for the defense division at GDIT, cited the company’s history of collaborating with the Navy on the modernization of systems and enhancement of service delivery and user experience.

“This program, which will support thousands of Navy personnel globally, will leverage the latest in artificial intelligence, machine learning, predictive analytics, and natural language processing to create an adaptive solution that becomes smarter with every transaction,” she added.

According to an Aug. 20 report, the Naval Information Warfare Systems Command has awarded the first task order under the IDIQ. Contract work will be conducted in Bossier City and New Orleans, Louisiana, through August 2025.

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