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Building an Ecosystem to Support Touch-Free Retail and Emerging Business Models


This IDC Perspective discusses building an ecosystem to support touch-free retail and emerging business models. Leading retailers and their partners are accelerating growth strategies by building applications that enable data sharing and analytics for every part of the business, from inventory and fulfillment to checkout experiences to security and workforce management. Customer-centric touch-free retail experiences will shape the way retailers build out their stores and their ecommerce brands, increasing customer loyalty and partnering for mutually beneficial ecosystem partner success.

Leslie Hand, GVP, IDC Retail Insights, advises, “Retail leaders should look for opportunities to monetize areas of their business they previously overlooked, including their data and insights. And technology providers should position themselves as strategic partners, offering relational expertise in building out the vibrant ecosystem.”