Chewy will launch a veterinarian-only marketplace designed to streamline pharmacy operations and grow veterinary clinic revenue, company officials reported.
The new platform, called Practice Hub, provides veterinarians a complete e-commerce solution for their clients, and leverages the benefits of Chewy’s quick and reliable delivery, unparalleled customer care team, and Autoship subscription service, officials said. Veterinarians can set prices, create pre-approved prescriptions and earn revenue when customers place an order in-clinic or purchase from them while shopping on Chewy.com.
“We are excited to partner directly with veterinarians to improve the customer experience while simultaneously helping to grow revenues for their clinics,” said Sumit Singh, CEO of Chewy. “The launch of Practice Hub is part of Chewy Health’s ecosystem and reinforces our commitment to support the veterinarian community across the country. This innovative, new platform utilizes technology to bring veterinarians to the forefront of e-commerce and delivers an experience their customers will love.”
Several nationwide veterinary groups and independent veterinary practices are already utilizing this new platform from Chewy.
“Enrolling in this service is a win for our staff, our clients, and their pets,” said Matthew Dobbs, chief medical officer at Destination Pet. “It just made a lot of sense to give our clients another option to order their pets’ medications with fast, free shipping on a broad selection of pet medications, including veterinary diet food, and remove the hassle of approving online prescriptions in-clinic. This partnership also helps us earn revenue and reduce overhead costs while carrying less inventory in the clinic. Destination Pet’s values of ‘great customer service, innovative offerings for pet parents and a respect for the autonomy of the veterinarian’ align with the core values of Chewy—so developing a new, exciting partnership was a logical step to take.”
Chewy is currently inviting clinics and veterinarians to onboard onto Practice Hub.
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